Refunds and returns

This Refund and Return Policy applies to purchases made from www.lovedpig.com (“The Well Loved Pig”) for shipment to addresses in the continental United States. The Well Loved Pig is an online-only retailer and does not operate physical retail stores, showrooms, or in-person return locations.

Return window

Except for items identified as non-returnable or final sale, eligible products may be returned within fifteen (15) days after the date the order is delivered.

To be eligible for a return, the item must be:

1. Unused, unworn, unwashed, and unaltered;
2. In its original condition;
3. With all original tags, labels, packaging, accessories, manuals, and included components; and
4. Accompanied by proof of purchase or order information sufficient for Loved Pig to identify the transaction.
   

Eligible products

This policy applies to apparel and goods purchased directly from The Well Loved Pig. Eligibility may vary by product type, condition, promotional terms, or other product-specific limitations disclosed at the time of purchase.

Non-returnable and final sale items

The following items are not eligible for return or refund unless they arrive damaged, defective, incorrect, or unless a return is required by applicable law:

1. Items marked “Final Sale,” “Non-Returnable,” “Clearance,” or similar language at the time of purchase;
2. Gift cards, store credits, and promotional credits;
3. Personalized, monogrammed, customized, made-to-order, or special-order items;
4. Intimate apparel, swimwear, hosiery, and similar apparel items where hygienic seals, liners, tags, or packaging have been removed or disturbed;
5. Bedding, pillows, towels, bath items, and any other home goods that have been used, washed, altered, or removed from sealed packaging where return would present hygiene or resale concerns;
6. Items damaged after delivery due to misuse, improper care, accident, alteration, laundering, installation, assembly, or ordinary wear and tear; and
7. Any other product identified as non-returnable in the applicable product description, checkout disclosure, order confirmation, or promotional terms.
   

How to start a return

To request a return, contact The Well Loved Pig at info@lovedpig.com within the applicable return window. Please include:

1. Your name;
2. Order number;
3. Email address used for the order;
4. Item or items you wish to return;
5. Reason for return; and
6. Photographs, if the item is damaged, defective, incorrect, or otherwise subject to a condition-based return request.

If the return request is approved, The Well Loved Pig will provide return instructions via email. Please do not send items back before receiving return authorization. Items returned without authorization may be refused, returned to the customer, or delayed in processing.

Return shipping

Unless The Well Loved Pig states otherwise in writing, return shipping costs are the customer’s responsibility for returns based on preference, fit, style, size, color, or other non-defective reasons. 

If The Well Loved Pig provides a prepaid return label, the cost of return shipping may be deducted from the refund, unless The Well Loved Pig determines, in its sole discretion, that the return is due to an error by The Well Loved Pig, or the item arrived damaged, defective, or incorrect.

Return shipments should be sent to:

Well Loved Pig, LLC
PO Box 601
Belchertown, MA 01007

Customers are responsible for securely packaging returned items. The Well Loved Pig is not responsible for returns that are lost, delayed, damaged in transit, misdelivered, or sent to the wrong address. Customers are encouraged to use a trackable shipping method.

Refunds

Once The Well Loved Pig receives and inspects the returned item, The Well Loved Pig will determine whether the return satisfies this policy. If approved, the refund will be issued to the original payment method, unless The Well Loved Pig offers and the customer accepts store credit or another permitted refund method.

Approved refunds will be processed within thirty (30) days after The Well Loved Pig receives and approves the returned item. Financial institutions and payment processors may require additional time to post the refund.

Original shipping charges, handling charges, gift wrap charges, expedited shipping fees, return shipping costs, and similar charges are non-refundable unless the refund is required because of an error by The Well Loved Pig or because the item arrived damaged, defective, or incorrect, in each case as determined by The Well Loved Pig in its sole discretion.

Exchanges

The Well Loved Pig does not offer exchanges. 

Damaged, defective, or incorrect items

If an item arrives damaged, defective, or incorrect, contact The Well Loved Pig at info@lovedpig.com within fifteen (15) days after delivery. Please include the order number, a description of the issue, and clear photographs of the product, packaging, shipping label, and any visible damage or defect.

If The Well Loved Pig determines that the item arrived damaged, defective, or incorrect, The Well Loved Pig may, in its sole discretion and subject to availability, provide a replacement, repair, refund, or store credit. The Well Loved Pig may require return of the item before issuing a refund or replacement.

Apparel fit and color variations

Apparel sizing, fit, and appearance may vary by style, fabric, manufacturer, and individual body measurements. Product colors may appear differently depending on device settings, screen display, lighting, and photography. Returns for size, fit, color preference, or style preference are subject to the general return requirements and exclusions in this policy.

Goods – variations

Goods sold by The Well Loved Pig may have natural, handmade, or manufacturing variations in color, texture, grain, finish, dimensions, or appearance. Minor variations that are consistent with the product description or ordinary characteristics of the material are not considered defects. Returns based on preference remain subject to the general return requirements and exclusions in this policy.

Promotions, bundles, and gifts

If an item purchased as part of a promotion, discount, bundle, gift-with-purchase offer, or similar offer is returned, the refund may be adjusted to reflect the terms of the promotion. The Well Loved Pig may require all items in a bundle or promotional set to be returned together as a condition of refund.

If a free gift or promotional item was included with an order and the order no longer qualifies for that gift or promotion after a return, The Well Loved Pig may require return of the gift or deduct its stated value from the refund.

Refused, undeliverable, or returned packages

If an order is refused, returned as undeliverable, unclaimed, or returned because of an incorrect or incomplete shipping address provided by the customer, The Well Loved Pig may refund the purchase price of the returned items, less any original shipping charges, return shipping charges, carrier fees, and other non-refundable charges, unless otherwise required by applicable law.

Continental United States shipping only

The Well Loved Pig accepts orders for shipment only to addresses in the continental United States. The Well Loved Pig does not ship to Alaska, Hawaii, United States territories, military addresses, international addresses, freight forwarders, or package forwarding services unless expressly stated otherwise in writing by The Well Loved Pig.

Abuse of return policy

The Well Loved Pig reserves the right to deny a return, refund, exchange, or future transaction where The Well Loved Pig reasonably determines that a customer has abused this policy, engaged in fraud, submitted excessive or irregular return requests, returned used or altered merchandise, or otherwise acted inconsistently with the terms of this policy.  

Changes to this policy

The Well Loved Pig may update this Refund and Return Policy from time to time. The policy in effect at the time of purchase will apply to that purchase, unless a different policy is required by applicable law or expressly agreed by The Well Loved Pig in writing. 

Contact information

For return questions or refund requests, please contact:

The Well Loved Pig
Email: info@lovedpig.com
Mailing Address: PO Box 601, Belchertown, MA 01007